Returns & Exchanges
At KITS, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns on all unworn items with original tags attached. Simply initiate your request through our online portal to receive a prepaid shipping label and start your refund or exchange process.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Items
Securely place the unworn items in their original packaging, ensuring all designer tags and hygiene seals remain intact.
Attach the Label
Print the prepaid shipping label provided via email and affix it to the outside of your package over any old shipping labels.
Drop Off & Refund
Leave your package at any authorized carrier location; once received and inspected at our warehouse, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing